Virtusway Indonesia
Facilitate you to focus, to grow
VIRTUSWAY
WHAT ULTIMATELY KEEPS THE CLEANERS AND SECURITY GUARDS WILLING TO WORK,
ALTHOUGH TEMPORARILY?
Overcoming the complexity of keeping a comfortable and secure environment is a challenge that is not to be faced alone by businesses. At VIRTUS, we provide more than just a service; we bring a valuable level of peace of mind. With our unmatched expertise in security, cleaning, pest control, and ground keeping, we will take over every aspect of facility management from your responsibility.
This is more than just us lightening your load – this is about improving your environment. Our holistic approach ensures every square foot of your place is equivalent to quality and care, making you able to focus on the thing you do best, while we make sure that your environment signifies success. How can we do it? It’s what we call the Virtusway.
Virtusway is a comprehensive service framework that ensures every worker, both frontline employees in the field and support staff, is highly motivated in their work. This is achieved through a continuous process that starts with initial training, strong employee engagement, and timely compensation. Virtusway also places a strong emphasis on ongoing improvement through monitoring, assessment, and field retraining, ultimately achieving service excellence. This is what we refer to as Virtusway.
BUSINESS PLATFORM
As VIRTUS’ commitment to keep delivering the best sustainable service to all clients, we build a strong and robust Business Platform with a huge investment, enabling VIRTUS to adapt to an ever-changing market. This is made possible by a strong and experienced recruitment team, the best trainers the industry has ever seen, the smoothest operational team available on the market, and also accounting, administrative, and tax team, all supported with an integrated software infrastructure in human resources management, accounting, tax, and logistic.
EXPERIENCE UNMATCHED VALUES WITH VIRTUS
VIRTUS BECOMES A PREFERRED ALTERNATIVE
SO IT BECOMES ONE OF THE BEST
IN THE FACILITY SERVICES INDUSTRY
Overcoming the complexity of keeping a comfortable and secure environment is a challenge that is not to be faced alone by businesses. At VIRTUS, we provide more than just a service; we bring a valuable level of peace of mind. With our unmatched expertise in security, cleaning, pest control, and ground keeping, we will take over every aspect of facility management from your responsibility.
This is more than just us lightening your load – this is about improving your environment. Our holistic approach ensures every square foot of your place is equivalent to quality and care, making you able to focus on the thing you do best, while we make sure that your environment signifies success. How can we do it? It’s what we call the Virtusway.
BUSINESS PLATFORM
As VIRTUS’ commitment to keep delivering the best sustainable service to all clients, we build a strong and robust Business Platform with a huge investment, enabling VIRTUS to adapt to an ever-changing market. This is made possible by a strong and experienced recruitment team, the best trainers the industry has ever seen, the smoothest operational team available on the market, and also accounting, administrative, and tax team, all supported with an integrated software infrastructure in human resources management, accounting, tax, and logistic.
BUSINESS CONCEPT
Every client has a different set of needs, calling for a tailor-made service solution. The senior management team of VIRTUS consists of executives from multi-disciplinary backgrounds. This team is experienced in designing and creating a specific concept, adhering to high standards, suitable for every different needs of the clients.
BUSINESS CONCEPT
EMPLOYEE ENGAGEMENT
A strong service starts with engaged employees. At VIRTUS, we believe that employee engagement is very important in giving the best customer service. Engaged employees who are connected with their roles and the company vision, naturally will offer higher quality services, ensuring customer satisfaction.
This is the reason why VIRTUS’ Human Resources and Operation Team possesses a strong spirit to create success for the recruit. Employee engagement is a long process, starting from recruitment, selection, induction, training, inauguration, remuneration, and on time payment.
EMPLOYEE ENGAGEMENT
SERVICE VALUE
“Customers seek unmatched business value, and at Virtus we've honed a distinctive approach to deliver just that.The Operation Team carries out the 8M process to realize Service Value:
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This is SERVICE EXCELLENCE
BUSINESS GROWTH
We realize that when our clients receive the promised service consistently, they will transform into our ambassadors, recommending VIRTUS to their colleagues. This opportunity of growing brings the chance for us to promote all our lines of services. This is a good opportunity that keeps us working harder to continuously improve our services to our clients. New business opportunities also make VIRTUS stronger and able to bring the services that the clients received to another level.
BUSINESS GROWTH
SERVICE VALUE
- WELCOMING
- EQUIPPING
- TRAINING
- GUIDING
- MONITORING
- ASSESING
- RETRAINING
- REPORTING
This is what we call SERVICE EXCELLENCE.
“The will to win, the desire to succeed, the urge to reach your full potential these are the keys that will unlock the door to personal excellence.”
Virtus Value System
We Create Client Satisfaction
We Create Client Satisfaction
We Build Group Collaboration
Virtus believes that success is the result of collaboration; results of group work. From the start, Virtus determined the right employee profile so that everyone could work together with their group; respect superiors and respect others.
We Build Group Collaboration
Virtus believes that success is the result of collaboration; results of group work. From the start, Virtus determined the right employee profile so that everyone could work together with their group; respect superiors and respect others.
We Encourage Initiatives to Act
The values regarding initiatives are very important because most of the employee profiles are in the facility services sector. At Virtus, those who make mistakes by acting are not punished but are retrained to improve their performance. They are encouraged to take on work on their own initiative and are encouraged to be able to take on larger projects.
We encourage initiatives to act
We Take Responsibility
The Virtus team is trained to take the initiative, start and complete the work. Virtus believes that responsibility is not given, but taken. Everyone is told that every action has an effect, has a consequence. So Virtus trains team members in each group and in each line to think about the end result first before starting. Virtus trains the team to get the job done.